Privacy Policy – Phoenix Findhorn CIC
Phoenix Findhorn CIC, trading as The Phoenix Shop and Phoenix Café Bar, is committed to protecting your privacy and handling your personal data with care and transparency.
This Privacy Policy explains how we collect, use, and protect your personal information when you interact with us via our website, email, or in person at our location at 156 The Park, Findhorn, Moray IV36 3TD and The Universal Hall, The Park Ecovillage, Findhorn, Moray IV36 3TZ.
1. Who we are
- Phoenix Findhorn CIC (Company No. SC155512)
- Trading as: The Phoenix Shop and Phoenix Café Bar
- Registered address: 156 The Park, Findhorn, Moray, IV36 3TD
- Contact: enquiries@thephoenix.uk
2. What personal data we collect
We may collect and store the following information when you interact with us:
- Your name and email address (e.g. when signing up to our mailing list)
- Your contact details (if you place an order, make an enquiry, or attend an event)
- Any feedback or messages you send us
- Website usage data (such as IP address or browser type, collected via cookies — see section 8 below)
3. How we use your information
We use your personal data to:
- Send you email updates about our Shop, Café, and community events (only with your consent)
- Respond to enquiries or requests
- Fulfil orders or reservations you make
- Improve our services and user experience
We will never sell your data or share it with third parties for marketing purposes.
4. Email marketing and consent
We will only send you marketing emails if you have opted in to receive them. You can unsubscribe at any time by clicking the link in the footer of any marketing email or by contacting us at enquiries@thephoenix.uk.
5. How we store and protect your data
We take appropriate security measures to protect your personal data and limit access to authorised personnel only. We use trusted third-party platforms (e.g. email newsletter providers) that comply with UK GDPR.
We only keep your data for as long as necessary and delete it securely when no longer needed.
6. Your rights
You have the right to:
- Access the personal data we hold about you
- Ask us to correct or update your information
- Request deletion of your personal data
- Withdraw your consent to marketing at any time
- Lodge a complaint with the Information Commissioner’s Office (ICO)
To exercise any of these rights, please contact us at enquiries@thephoenix.uk.
7. Changes to this policy
We may update this Privacy Policy occasionally. The latest version will always be posted on our website.
8. Cookies and Website Data
If you leave a comment on our site, you may opt in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
9. Cookie Consent and Control
When you first visit our website, you will see a cookie consent banner that gives you the option to accept or reject non-essential cookies.
We use this banner to comply with the Privacy and Electronic Communications Regulations (PECR) and UK GDPR, which require us to obtain your consent before placing any cookies on your device that are not strictly necessary for the functioning of the site.
- Essential cookies are used to make our website work properly (e.g. for security, login, or navigation). These do not require your consent.
- Non-essential cookies (such as those used for analytics, embedded content, or advertising) will only be set if you choose to accept them.
You can change or withdraw your consent at any time by clicking the “Cookie Settings” link at the bottom of our website or by clearing your browser cookies.
For full details on how we use cookies and what each one does, please refer to our Cookie Policy below.
10. Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
11. Who we share your data with
If you request a password reset, your IP address will be included in the reset email.
12. How long we retain your data
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
13. What rights you have over your data
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
14. Where your data is sent
Visitor comments may be checked through an automated spam detection service.
Cookie Policy – Phoenix Findhorn CIC
This Cookie Policy explains how Phoenix Findhorn CIC, trading as The Phoenix Shop and Phoenix Café Bar, uses cookies and similar technologies on our website www.thephoenix.uk.
By continuing to browse our site, you agree to our use of cookies in accordance with this policy. You can update your preferences at any time using our cookie consent tool or by adjusting your browser settings.
1. What are cookies?
Cookies are small text files that websites place on your device to collect standard internet log information and visitor behaviour data. These help websites function properly, remember preferences, and understand how visitors use the site.
2. Types of cookies we use
We use the following types of cookies on our website:
- Strictly Necessary Cookies
These are essential for the basic functioning of the site (e.g. navigation, login security). They cannot be disabled. - Performance/Analytics Cookies
We use Google Analytics to collect anonymous information about how visitors use our site (e.g. pages visited, time spent, links clicked). This helps us improve our website content and performance.
➤ These cookies do not collect personally identifiable information.
➤ You can opt out by adjusting your preferences or visiting: https://tools.google.com/dlpage/gaoptout - Functional Cookies
These allow the website to remember choices you make (such as language settings or saved logins). - Embedded Content Cookies
Some pages may include videos, maps, or feeds from third-party sites (e.g. YouTube or Instagram). These services may set their own cookies and track your interaction.
3. Managing your cookie preferences
You can manage your cookie preferences:
- Using the cookie banner when you first visit our website,
- By clicking the “Cookie Settings” link at the bottom of our site at any time,
- Or through your browser’s cookie settings.
4. More information
For more details on how we use your data, please read our [Privacy Policy].
If you have any questions, contact us at: enquiries@thephoenix.uk